Digital Work Orders

Say goodbye to administrative follow up!

More productive with the user-friendly digital work order  

 
From the initial job request to the final invoice, your workflow depends on the digital work order. With the Odyssee Service app, this is especially intuitive and user-friendly. We notice once and again how quickly external service technicians have embraced the new application. Thanks to a comprehensive mix of automated processes, required procedures and easy-to-complete fields and reports, all administrative procedures are greatly simplified. And information? Your clients and your administration department will have exactly what they need in just a few clicks! 

 

Keep track of everything that can be invoiced

 

Technicians are not focused on keeping track of the costs that need to be invoiced: the number of hours worked, the kilometers travelled, extra materials, etc. With the Odyssee Field Force app, they don’t need to be. All the relevant information is automatically noted and processed without any input from the technician. This means your technician avoids a great deal of frustrating work and you save your administrative team from an especially big chunk of work. 
 

Work as efficiently as possible

 

Task lists or work instructions, documentation and recommended lists of materials and spare parts can be attached. And they’re all easy to check off, with no typing required. All it takes is a single click for the technician to add photos to the job, with the ability to tag them appropriately. At any moment, the technician can consult previous reports. All documents on the installation, service history, photos and more are automatically supplied and linked to the assignment. 
 

Clear for the installation technician

 

When they’re on the road, your installation crews can consult information from previous installations, completely offline. Technicians have all the important information about the installation at their disposal. Moreover, they also know what is waiting for them: the cause of the malfunction, who reported the alert and who needs to be contacted at the site. 
 

Clear for the client

 

Your technicians can report everything digitally. If all parts and hours are registered, the technician fills in a report about everything that was done, anything the next technician should think about, etc. You and your technician decide what you share with the client and you can even include photos of the result. 
 
 

Clear for the planner

 

Is the technician unable to finish the job? No problem. A new task is created and the planner is immediately up to date on which actions need to be taken. The system keeps track of the status of a job: completed, in progress, yet to be done, etc., together with the follow-up tasks linked to it. This ensures there are never any jobs left ‘hanging’. 
 
 

What administrative follow-up? 

 

As soon as your client digitally signs for the job, everything is sent through to the Odyssee Field Service cockpit and the client receives an overview in their inbox. The hours that need to be invoiced, work performed and replacement parts are all neatly and automatically listed. You avoid discussions with the client thanks to the instant feedback. It lets them see exactly what work your external service has performed while it’s fresh on the mind.

And you can really take advantage of this: if you wish, you can immediately send them your invoice from your ERP or bookkeeping program!

 

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Tailored reports? Easy thanks to Odyssee Field Service Cockpit!

Using the Cockpit, you can make different sorts of report templates. They make it simple for technicians to fill in information relevant to the installation or job at hand. You can fine-tune these templates for each job by using the right content and questions. 
 

Multi-approval and centralized approval

What do you do at locations with multiple installations that all need to be examined at the same time? What if you have one main job with several sub-jobs? Does every technician close off each sub-job separately? Or do you let one team leader close off the main job? And does your client want to sign everything at once or is it better that every sub-job is approved separately? With Odyssee, this flexibility is built in. It saves you a great deal of manual work and increases your customer-friendly image. 

 

Question? You want to know more?

Question? You want to know more?

 

As a senior field service expert, I'm happy to help you out with any questions on field service automation or on the Odyssee Mobile Solution.

We have a preconfigured solution for Start ups and small business up to 25 technicians and a powerful and flexible solution for larger organisations up to 500 licenses.

If you have specific questions about our SME solution, please contact Steven Nicolai.

 

 CEO Odyssee Mobile

 +32 2 513 48 19

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