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Did you know you had to take into account four 'gaps' in your service model? That service orientation is one of the most important, but also very difficult KPI's to measure in the service industry? Download here the presentation of prof. Deva Rangajaran about "Closing The Gap in field service quality"
Field Service Survey 2016
Odyssee Service in collaboration with BEMAS had the annual survey for service companies. What are the KPI's that Belgian companies consider important? And what are major technological trends in our industry?
Download the Field Service Survey here >>>
Any company running a field service team – from a few technicians to several hundred –needs to serve customers quickly, increase customer satisfaction and keep costs down. No need to hire a jet to be on time. The dispatch and scheduling software of the Odyssee field service solution will do that for you. Field Service Dispatching Software >>>
Administrative work and technicians? You know it’s not the best mix. But with our mobile field service solution, paperwork is a thing of the past. With important details automatically filled out and simple, easy-to-make reports and timesheets, your field techs will be able to focus on what they do best: keeping your customers happy. Work Order Management Software >>>
Field service runs on spare parts. But do your techs know the types? Where to order? How to add them? The Odyssee field service management software knows. Spare Part Management that’s irreplaceable.
Inventory Management Software >>>
On the job. On the clock. On the ball. Make life easier for your technicians, your clients and yourself. All by optimizing their use of time. It’s easy to do with our automatic timesheets, which accurately register every working hour and provide concise status reports in seconds flat. A true field service solution.
Registering Timesheets Software >>
Your clients often dream of something better. Offer it to them.
No one know what your customers need or would benefit from better than your field service technicians. They deal directly with your clients. They know the ins and outs of the equipment. And they know what’s on the market. With our field service solution, they will even have the sales catalogues and details with them.
What you see is what you get. It’s affordable. It’s user-friendly. And we keep it up to date. It’s fast. It’s reliable. You don’t need to make huge investments in servers. You just pay for the number of technicians you have. A field service solution for your workers, your customers and yourself.
Why choosing a Cloud Field Service Software? >>>
Digital invoicing is instant. It’s automatic. It does away with paperwork. It improves cash-flow. And it saves time. Prepare for a simpler life. Contact us for a free demo.
Who likes admin? You? Your clients? Or your technicians? Don’t just make things easier. Make them faster. And cheaper. And more accurate, more reliable and more professional too. Tap! Done.
Your customer doesn’t want to wait. And you want technicians who are on time, reliable and professional. What are you waiting for?
We all know there are tasks field engineers don’t enjoy. With the Odyssee field service solution, these tasks are automated, simplified, made more reliable and/or more streamlined. It makes life easier for your field workers. And lets them give your customers better, faster service they can be proud of.
Our solution can be used in 9 different languages
Perhaps you’ve got doubts? Or maybe you want more information. We’re just a phone call away.
A high level of organisation? It’s the only way you’ll succeed in the field service industry. It’s why we want you to have the highest level of organisation possible.
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+32 2 513 48 19